You have one question?
We have an answer

Is my accommodation ready?

Your accommodation is available from 4 p.m the day of your arrival.
In case of late arrival (after 5 p.m), please inform us in order to prepare your keys in an enveloppe outside the office. This service is free.
Skip the lines by doing your check-in before your arrival.

May I come earlier?

We do everything we can to get your accommodation ready as soon as possible.
Contact us so that we can best respond to your request.

How to get there?

All our destinations are easily accessible from all European cities by car, train or plane.
Here are the links for switzerland:
Veysonnaz
Nendaz
Here are the links for France:
Chamrousse
Orelle
Termignon
Valfréjus
Châtel

Where can I collect my keys?

You can collect your keys at the location indicated on your confirmation email. Find the address of our receptions on our contact page. In case of late arrival, an envelope with your name will be in front of the reception, so you can freely access your accommodation.
Here are the links for switzerland:
Veysonnaz
Nendaz
Here are the links for France:
Chamrousse
Orelle
Termignon
Valfréjus
Châtel

Is the reception open to say hello?

We will be happy to meet you. Find our opening hours on the contact page.

Can I do the cleaning myself?

We would be happy to free you from this task during your vacation. If cleaning is optional in your accommodation, you can do it yourself. We will provide you with an accurate list of items that need to be cleaned once there. A check will be made on your departure to check that everything is in order.

Is my pet welcome?

Have you booked accommodation that accepts pets? We are delighted! An animal tax of 50 € (France) or 50 CHF (Switzerland) will be requested per accommodation, per pet.

Where do I park?

If parking is included in your accommodation, you can park there.
If no parking is included in your accommodation, parking spaces at the residences are available subject to availability and if they are not private.
You can opt for our additional paid parking service (indoor or outdoor, depending on availability).

What costs do I still have to pay on site?

If you have not fully completed your registration, you will have to pay the tourist taxes and the deposit for your accommodation. The prices of your deposit and your tourist taxes are indicated in the emails we sent you.
Tourist taxes are entirely paid to local authorities.
For more information on your deposit, please consult the dedicated section.

Can I take my sheets and towels?

In order to avoid you having to do laundry on your return, we have set up a sheet and linen service which you can choose directly in your Guest area (Menu <My Alpvision) or by contacting us. This service is mandatory for some accommodations (please refer to your reservation details). If this service is optional for your reservation, you can bring your own sheets and towels.

Do I have to do the inventory?

The inventory of your accommodation has been carried out. Please report any anomaly to us no later than 24 hours after your arrival.
After this period, you will be responsible for any damage or loss and you will be required to pay for it before your departure.

Is there wifi?

In Switzerland, accommodation are equipped with Internet. In France, most receptions have Wi-Fi available free of charge during opening hours.

What do you recommend in the region?

Beautiful hikes in the countryside, days skiing or snowshoeing, tasting regional wine, lots of activities to do with family or friends. Find out what you like!
In Switzerland:
Nendaz
Veysonnaz
In France:
Chamrousse
Orelle
Termignon
Valfréjus
Châtel

I have a problem, what should I do?

We are here to help you! A 24/7 emergency service is at your disposal.
Please note that any abuse or non-urgent call will be billed at 50 € or 50CHF and will be withdrawn from your deposit.
In Switzerland:
- Nendaz : + 41 79 255 24 94
- Veysonnaz: + 41 76 754 46 71


In France:
- Chamrousse : +33(0)4 79 65 42 42
- Châtel : +33 (0)4 50 73 24 94
- Orelle : +33(0)4 79 65 42 42
- Termignon : +33(0)4 79 65 42 42
- Valfréjus : +33(0)4 79 65 42 42

I have to wash my laundry

On holiday? But yes, it's possible! Laundry room with washing machine and clothes dryer are at your disposal in most cases.
Laundries are indicated in the buildings.
Usually, you will have to pay with change so bring coins.
If in doubt, do not hesitate to contact reception.
No laundry room in sight? This option was not indicated in your accommodation.

My baby needs a chair and a cot.

Fortunately, you don't have to carry all of this! We have baby cots and children's chairs for hire. Book this service via your Guest area (Menu <My Alpvision) or contact us. We can provide you with this material directly in your accommodation for 20 € or 20CHF.

How to sort my waste and where to throw my garbage?

Thanks for this question :) It's good for our environment!
Several containers are available in the streets for other waste (glass, plastics, cardboard, ...).
In Switzerland, you must use taxable garbage bags for household waste. You have the possibility of buying one or more bags at the tourist office.
In France, please put your household waste in a closed bag.
You will receive detailed information upon arrival. Contact the Tourist Office for more information.

We want a good fondue or raclette

We lend fondue, raclette and chocolate machines for free at the reception, subject to availability and on demand.
If the machine is damaged or unreported, Alpvision will charge your deposit.

I want to enjoy myself. Do you have discounts with partners?

Yes, we have many discounts with our partners.
Find out about them all by heading to the destination page.
And don't forget ! From your second direct booking, you become a gold client and you can enjoy a lot of advantages, including up to 10% on your next stay (on demand and subject to availability). Make it happen, pay less.

When should I leave my adorable accommodation?

Please leave your accommodation before 10 a.m. on the day of departure.

Do you want to leave later?
We offer you a free late departure until 12 noon
Do you want to stay after 12 noon ? Opt for the late departure service via your Guest area a (Menu < My Alpvision) or contact us.
Late departures are subject to the availability of the accommodation and on demand.

May I leave earlier?

You can leave early and drop your keys where you picked them up. If the reception is closed, you can leave your keys in the key box in front of the reception provided for this purpose.
Any early departure does not give the right to any compensation.

May I leave later?

We offer a free departure on request until 12 noon !
Do you want to stay after 12 noon ? Opt for the late departure service via your Guest area (Menu < My Alpvision) or contact us.
Late departures are subject to the availability of the accommodation and on demand.

Where drop my keys?

Hope to see you soon again! You can return the keys where you received them.
In case we are not open, you can put them in the key box in front of the reception.

How does the check out work?

We hope you had a wonderful vacation!
The day of departure, we kindly ask you to bring your linen and towels (if you have taken this service) to the reception. When the reception is closed, you can drop them in the trolley provided for this purpose in front of the reception.
You can return your keys where you received them.
In case we are not open anymore, you can put them in the key box in front of the reception.
If you left a deposit by credit card, everything is ok then! Your deposit will be released automatically by your bank after your departure.
If you left a deposit in cash, please contact the agency to arrange the time for the check on day of departure. If you want to leave early, it's possible. Just let us know one day before so that we can organize a smooth procedure for the check out.
For more information about your deposit, please refer to the dedicated section of the frequently asked questions.

And my deposit? When do I get it back?

A full refund of your deposit depends on a satisfactory inspection of your accomodation after your departure.
If you left a deposit by credit card, your bank releases it 4 weeks after your departure. Alpvision Residences cannot act on this period, for this, you can contact your bank directly if necessary. In the event of damage, if the cost of such damage exceeds the amount of the deposit, the difference will also be debited from the credit card used for the reservation.
When you left a deposit in cash, please contact the agency to arrange the time for the check on day of departure. If you want to leave early, it's possible. Just let us know one day before so that we can organize a smooth procedure of the check out.

Oh no… I need to cancel.

The cancellation conditions described in your reservation apply. Standard cancellation conditions are described in the general conditions.
In a COVID context, Free of charge cancellation is possible for direct* Alpvision customers in the event of the following situations. Conditions apply. Contact our team for more information.

• Travel ban in the country you are staying in
• Quarantine imposed by the government on arrival or departure from the country you are staying in
• Closure of the borders between the country of departure and the country you are staying in
• Ski area entirely closed due to a gouvernmental decision

You are a direct client if you booked directly on the Alpvisionresidences.com website or with a Alpvision collaborator by phone or email. If you booked with another (on-line) agency you are not considered a direct client.

What accomodation can you recommend for the season or on yearly basis for lovers of the region?

We offer a lot of accommodation for the season and on a yearly basis. Please contact us for more information.